Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all course enrolments made on the EasyToPass platform (easytopass.in). By enrolling in any course, you agree to the terms outlined in this policy.

Our refund policy is based on the following key principles:

• Refund eligibility is determined by the time elapsed since enrolment and course access
• The earlier you request a cancellation, the higher the refund percentage
• Certain items and services are non-refundable once delivered or accessed
• All refund requests must be submitted in writing to our support team
• Refunds are processed within 7–10 business days to the original payment method

2.1 How to Cancel

To cancel your enrolment, you must submit a written cancellation request to our support team at info@easytopass.in with the following details:

• Your full name and registered email address
• Course name and order/transaction ID
• Reason for cancellation
• Date of enrolment

2.2 Cancellation Deadlines

To be eligible for a refund, all of the following conditions must be met:

• Your cancellation request is submitted within the applicable time window (as per Section 2)
• You have not completed more than 20% of the course content (videos, materials, quizzes)
• You have not attended more than 2 live training sessions
• No course completion certificate has been issued to you
• No exam voucher included in the package has been redeemed or activated
• Your account is in good standing with no terms violations

Circumstances NOT eligible for a refund:

• Course completion certificate has been issued
• More than 20% of course content has been accessed or completed
• Exam voucher has been activated or submitted to the certification body
• Cancellation request submitted after 21 days from enrolment
• Account suspended due to Terms & Conditions violation
• Course purchased during a special promotion with a "no refund" clause
• Failure to pass the certification exam (exam outcomes are governed by the certification body)

Once your refund request is approved, the refund will be processed as follows:

Follow these steps to submit your refund request:

If you are unable to attend your enrolled batch, you may request a batch change before seeking a refund. Batch rescheduling is available subject to the following conditions:

• Request must be submitted at least 48 hours before the scheduled batch start date
• One free batch change is permitted per enrolment within the first 30 days
• Batch changes are subject to seat availability in alternative batches
• No batch change is permitted after a batch has commenced
• A rescheduling fee of ₹500 may apply for second and subsequent changes

To request a batch change, email info@easytopass.in with your order ID and preferred alternative batch date.

The following items and services are strictly non-refundable under all circumstances:

• Exam Vouchers: Once an exam voucher has been activated, submitted, or used — it cannot be refunded
• Study Materials: Downloaded PDFs, e-books, and study kits are non-refundable once downloaded
• Mock Tests & Practice Exams: Once a practice test has been started or completed
• Course Completion Certificates: Once issued and delivered
• Processing Fees: Payment gateway transaction fees are non-refundable
• GST: Goods and Services Tax paid on enrolment is non-refundable as per Indian tax law
• Promotional/Discounted Courses: Courses purchased under special offers marked as "non-refundable"
• Add-on Services: Additional services like one-on-one mentoring sessions once completed

For courses that include an exam voucher (PMI, PeopleCert, Scrum Alliance, etc.), the following additional terms apply:

• Exam vouchers are issued by the respective certification bodies and are subject to their terms of use
• Vouchers have a validity period (typically 1 year from issuance) — EasyToPass is not responsible for expired unused vouchers
• Once an exam voucher is activated or submitted to the certification body's exam portal, it is non-refundable
• Voucher extensions (where available) are governed by the certification body's policies, not EasyToPass
• EasyToPass is not responsible for exam failures, rescheduling fees, or retake costs charged by certification bodies

For corporate/group training programmes, a separate refund policy applies as agreed in the corporate training agreement. General guidelines:

For corporate refund requests, please contact your dedicated account manager or email info@easytopass.in.

In the event that EasyToPass cancels, postpones, or significantly modifies a scheduled training programme, you will be entitled to:

• Batch Cancellation: A full refund of the course fee paid, or the option to transfer to an alternative batch at no additional cost
• Course Discontinued: Full refund of the course fee paid for access to content that is no longer available
• Significant Schedule Change: Option to move to an alternative batch or receive a pro-rated refund for incomplete training

EasyToPass understands that exceptional circumstances can arise. We will consider refund requests outside the standard policy on a case-by-case basis for:

• Medical Emergency: Serious illness or hospitalisation (medical documentation required)
• Bereavement: Death of an immediate family member
• Force Majeure: Natural disasters, national emergencies, or other unforeseeable events that prevent attendance
• Job Loss: Sudden involuntary redundancy (documentation required)

For special circumstances, please contact info@easytopass.in with relevant documentation. EasyToPass reserves the right to request supporting documentation and to make the final decision on exceptional refund requests.

For any refund or cancellation queries, please contact our dedicated support team:

Please have your Order ID / Transaction ID and registered email address ready when contacting us for faster resolution.